Shipping & Returns

Note:

  • Transportation charges are NOT incorporated in the final purchase value of shopping cart.

  • Charges are based upon Pos Malaysia/Pos Laju rates.

Shipping

Orders are usually dispatched within one to two working days. We shall let you know if an item is out of stock, with the option to swap with a similar item, remove the item from your order or hold your order until the item is available.

When ordering you will have the option to select the desired shipping method. We ship through PostLaju within Malaysia and throughout most of the world. Delivery charges are borne by the customer.

Returns Policy

Darussalam.com.my guarantees that you will receive quality products that are new and in good condition (unless otherwise noted). Darussalam.com.my backs all of its products with a 15 day money-back guarantee, subject to terms & conditions outlined below.

We want you to be totally satisfied with every purchase you make from us. If you are not pleased with your purchase for any reason, simply return it to us within 15 days of receipt in its original packaging and condition, and we will refund the cost of the goods. We will also pay the return shipping cost if the return is a result of our error.

Items that are found to be broken and/or defective upon delivery or initial use will be exchanged for the same product/s at no cost to the customer.

Return/Exchange Instructions

Please contact us via email or by phone to arrange a return or an exchange. After approval please ship to the following address:

Product Return/Exchange
DARUSSALAM INT'L PUBLISHING & DISTRIBUTION SDN. BHD. (darussalam.com.my)
D-2-12, Setiawangsa Business Suites
Taman Setiawangsa
54200 Kuala Lumpur
Malaysia Phone: +603-4252-8200
Fax: +603-4252-9200
Email: darusalm@streamyx.com; darussalam.malaysia@gmail.com; admin@darussalam.com.my

Cancellations

Orders can be cancelled before we ship the items. Once the items are shipped, order cannot be cancelled. For cancellations call or e-mail us with your Order number.

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